play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 3934402386
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number to receive a verification code. Verify the OTP (One-Time Password) to log in securely. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection for a strong signal. If you still encounter issues, click on "send OTP" and wait for the allotted time. If the OTP doesn't arrive, you can reach out to the app's support system via live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with your active phone number. If the number has changed, send your updated KYC (Know Your Customer) details via email to the customer support system to facilitate account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Then, download the latest version of the app, which should resolve any compatibility problems and allow you to log in and play without issues.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, users can withdraw a minimum of Rs. 100, which is higher than other available options. Withdrawals are only possible for earnings from gaming activities, not bonus amounts. This means you can only withdraw the money you've earned playing games, not the rewards or bonuses received.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are completed and submitted within the app, including your Aadhar card and bank account information. This also includes saving your UPI (Unified Payments Interface) details for verification purposes. Uploading these documents will facilitate a smooth onboarding process.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically allow for a process completion time of 30 minutes to 3 hours. However, in some cases, payment processing delays may occur, resulting in a wait time of up to 24 hours. This delay is an exception to the otherwise efficient process.
Q4: Why is the bonus balance not being withdrawn?
The money earned from a bonus can only be used for gaming purposes and cannot be withdrawn by anyone else. It can be withdrawn once earned from playing games with the bonus amount. This means the earnings are separate from the bonus itself.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to ensure your withdrawal request is being processed. If the funds don't appear within 24 hours, you can contact their care centre for assistance.
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